Bio

Born in Dublin, Texas but raised in small town Stephenville, Texas, the best part of growing up was the annual Miller vacation which always included 1000's of miles of driving west of the Mississippi River camping in state and national parks.  By the time I graduated from Stephenville High School, I had visited or camped in every national monument and park west of the Mississippi (except in Alaska and Hawaii).  Most years, I got to take along a good friend.  Great memories.  The beginning of wanderlust.  Life at Lubbock Christian College in Lubbock, Texas was mostly studying and graduating cum laude with my BA in Greek and Hebrew.  Like Mac Davis, I couldn't wait to see Lubbock in my rear view mirror, so I joined the Army.

Twenty years and 13 days in the Army.  Ft. Leonard Wood, Goodfellow AFB San Angelo,Tx, Ft. Devens, Ft. Bliss, Augsburg FRG, Homestead AFB, NAS Boca Chica, Key West, back to San Angelo, Camp Casey Korea, Arlington Hall Station Virginia, Ft. Belvoir, Panama, Ft. Carson.  As a member of the Army Security Agency, later the U.S. Army Intelligence and Security Command, most of what I did was and remains classified.  The most memorable moment of my career was marrying my wonderful bride of 21 years.

After I grew up and retired from the military, I began a career in computers helping to establish Our Town Internet Service in Stephenville, working with McAfee Antivirus and Intrusion computer security companies.  Branching out on my own, I now work on personal computers and small business websites.

Success in your profession; happiness and love in marriage and family life; excellence in past-times, like golf; ...are journeys...not destinations.

Resume

Essential Information

Name:  Melvin J. Miller.  US Citizen.  Email: mjm@heartotexas.com

Professional Overview

I have significant years of experience with increasing responsibilities in managing technicians, field engineers, technical support and training departments.  Using a “do-as-I-do” approach to team management, I have been hands-on engaged in all the aspects that make technical sales and customer support robust, responsive and revenue driven, including business justification, program development, hiring and managing for success.   My leadership philosophy, “take care of your people and the mission will take care of itself” has produced support and technical teams who are loyal, enthusiastic, tenacious, self-motivated and willing to take on more responsibilities to improve the business.

Employment History

Heartotexas Services  Frisco, Texas Aug 2003 – Present

Independent Consultant/Contractor.  Established a private sole proprietorship company specializing in technology support to home, private individuals and small businesses.  Provided computer hardware and software setup and support on Windows based systems; setup and secured internal networks on both wired and wireless lans; secured individuals systems and servers with anti-virus, firewall, anti-spam and anti-spyware software; and developed and maintained small business websites.

Intrusion Inc.   Richardson, Texas      Aug 2000 – Aug 2003 Supervisor: Mr. Patrick Gooden cell phone: (903) 814-7254            
Manager and Director of Security Engineers, Support and Training 

Directed daily technical operations and provided technical training and leadership for up to 27 Security engineers based throughout North America, Europe and Asia.  I developed a traveling equipment bundle which each engineer could easily hand carry to demonstrate the full range of Intrusion Inc. network security products to include live operations in a customer’s network, and productized the bundle for sale to Resellers and Value Added Partners.  Additionally, I created an internal web site to assist in the rapid dissemination of technical information and files to the entire Sales and Engineering staff.  Without any budget, I managed its migration into a customer web-based support portal providing global access to product updates and technical information.  I also pioneered the use of recorded demonstrations of our products to improve customer experience in setting up, configuring and maintaining product software.  I also setup, maintained and managed secured ftp and ssh services that were critical for Intrusion’s “live update” features. Company support revenues increased by 33% per quarter. I directed and managed the development of a revenue-producing training facility and staff at the headquarters to provide comprehensive, hands-on equipment based training on Intrusion’s 4 different product lines resulting in improved customer satisfaction and knowledge of our products.  I was a key contributor throughout the product development process to include development prioritization, release scheduling, Quality Control and failure analysis. 

Network Associates   Dallas, Texas May 1999 – Aug 2000 Supervisor: Ms. Susan Forgie home phone: 469-396-0396

Team Lead and Supervisor Enterprise and Front Line Support

As an Enterprise Support Account Manager (ESAM) for Network Associates McAfee Antivirus products I conducted technical support for up to 12 Fortune 500 companies employing McAfee Antivirus products by providing time-sensitive updates and daily customer interaction in a pro-active mode on a 24x7 schedule.  In recognition of my accomplishments and customer satisfaction, I was promoted first to Team Lead responsible for directing up to 10 ESAMs supporting over 150 Fortune 500 companies and then to Supervisor of Front Line Support for the Network Associates PGP product line.  As Team Lead in McAfee Enterprise Support, I focused on providing and improving support tools and reporting mechanisms to further improve quality of service to customers.  As Supervisor of Front Line Support for PGP, I organized and developed three technical support teams totaling 25 personnel and supervised the daily operations and the three Team Leads in providing customer support on the PGP, CyberCop, and Gauntlet product lines.  I developed Supervisor and Team Lead “Job Books” which detailed all the individual and team operational, reporting, and support tasks and implemented weekly phone queue monitoring of customer calls to review with individual support agents for quality control and individual agent support skill improvement.

Our-Town Internet Service   Stephenville, Texas May 1996 – May 1999 Supervisor: Mr. Clay Helms business phone: 254-965-4323

Web Master

Developed hometown Internet services and increased customer base from 150 to over 1100 customers.  Supervised four technical engineers. Also provided complete hardware/software upgrades and repairs as well as web site development services for key customers.

US Army Intelligence Operations  Various worldwide locations May 1976 – May 1996. 

 Summary of Career accomplishments

My military career with US Army Intelligence represents increasing roles and responsibilities with commensurate early promotions and numerous individual awards for Intelligence Operations excellence.  Beginning as an Electronic Warfare Signals Intelligence Analyst and transitioning upwards through positions as Section Supervisor, Operations Manager, Special Staff Officer and culminating in Chief Intelligence Sergeant, I made significant contributions to the US Army and to US National Intelligence objectives.  A major significant accomplishment was the development and implementation of a master plan for Army Intelligence Support to Counter Drug Operations where I was recognized as the Army Intelligence expert on support to Counter Drug operations.  A second major accomplishment was the concept development and building of a Joint Intelligence Center, organizational and physical facility, for US Southern Command, Panama.  During my career, I received 14 decorations and numerous other awards for my distinguished service activities which included distinguished service as:  Operations Director, Joint Intelligence Center; Operations Manager US Southern Command; Special Staff Officer with the US Army Intelligence and Security; trainer and command representative to national agencies on intelligence operations support; Instructor, Platoon Sergeant, and Battalion Operations Officer; Signal Intelligence Team Chief and Senior Analyst;  Signal Intelligence Analyst and additional duties as unit photographer, newspaper editor and unit Information specialist; Signal Intelligence Traffic Analyst and special project NCO;  Intelligence Production Section Manager and primary author of the weekly All Source Intelligence Book; and as Director of US Army Intelligence and Security Readiness Training Division.

US Army Intelligence Operations Detailed Position Descriptions (Last 5 positions held)

G2 Sergeant Major (Senior Operations Manager) May 95 - May 96 US Army 4th Infantry Division

Colorado Springs, CO Supervisor: Mr. Charles Berlin (Colonel, US Army Retired) phone number: (410) 964-9953

Senior operations manager for an 80 person intelligence production section in a 1200 person military organization. Led and developed the careers of subordinates; supervised and executed training, deployments and field operations; assisted and advised senior executives, senior managers and staff on intelligence operations, training and personnel issues; flawlessly accounted for over $2M in property to include vehicles, electronics and specialized equipment; supervised and directed the priorities of 5 junior managers; prepared the organization for a major move of facilities by reducing personnel strength and equipment while maintaining reduced operational requirements at the current location but improving standup capabilities at the new location; restored the confidence of the Senior executives and staff in the division's operations management staff.

S3 NCOIC (Senior Operations Manager) Apr 94 - May 95 104th Military Intelligence Battalion Colorado Springs, CO Supervisor: Mr. Gary Phillips (Colonel, US Army Retired) Current Contact Information unavailable

Supervised and directed 3 operations managers in a 13 person operations section of a 411 person military intelligence organization; managed and supervised all organizational training, operations, taskings and field operations; flawless accountability of $1.5M in equipment to include vehicles, electronic, office and specialized equipment.

J2 CounterDrug Operations NCOIC (Operations Manager)  May 93 - Apr 94 US Southern Command Panama Supervisor: Mr. Trent Thomas (Major General, US Army Retired) phone number:  (703) 413-3200

Operations manager for a 40 person intelligence production division; supervised 3 junior managers and 2 administrative staff personnel; maintained accountability for $1M+ in advanced classified electronic equipment; quality controlled all administrative and operational staff tasks; managed $8K office and equipment peripherals account; directed facility maintenance and developed improvements; produced and presented expert briefings on intelligence operations; developed, coordinated, and executed a plan for relocation of the division operations area within a foreign country; managed and supervised all technical training.

J2 Acting Sergeant Major (Senior Operations Manager) Nov 91 - Apr 93 US Southern Command Panama Supervisor:  Mr. Richard Moore (Colonel, USAF Retired) cell phone: (210) 884-1996

Senior operations manager for the 140 person intelligence center of the US Southern Command; managed and directed operations and training; conducted liaison with Department of Defense, US Army, US Air Force, US Marine Corps, US Navy and key subordinate commands and staffs on joint intelligence operations and training; developed a concept of operations plan for a new joint intelligence physical facility to include manpower requirements; prepared and presented decision briefs for the staff and Commanding General, key Department of Defense staff, key service components (Army, Air Force, Navy, Marines) senior staff, National agencies (NSA, DIA) to obtain funding and concept execution approval; developed standard operating procedures and basic emergency plans for center operations and training; directed and managed construction and initial operating capability for the facility.  During tropical flooding conditions at the new facility, I successfully implemented an evacuation plan which resulted in no loss of life or injuries and protected over $2M in classified equipment and electronics.

Staff Senior NCO, DCSOPS Force Modernization (Special Staff Officer) : May 89 - Oct 91
US Army Intelligence and Security Command Ft. Belvoir, VA  Supervisor: Mr. Raymond Cadorette (deceased)

Reviewed National, Defense, Army and Army Intelligence issues in CounterDrug and Low Intensity Conflict; conducted a mission area analysis to include missions, capabilities, and recommendations; developed Army Intelligence doctrine for support to Counterdrug and Low Intensity conflict operations of the military services, US Law Enforcement agencies and Foreign governments; reviewed and prepared budget initiatives for the National Foreign Intelligence Program and the Army Program Objective Memorandum; prepared command policy and guidance for the Commanding General on Counterdrug operations; prepared and submitted reports to Department of the Army on Counterdrug operations; developed and executed training on Counterdrug Intelligence Support operations and capabilities for attendees at the Federal Law Enforcement Training Facility, the Drug Enforcement Administration, the National Security Agency, the Defense Intelligence Agency and other national agencies as required or requested; represented the Command at all Counterdrug symposia and meetings both Department of Defense related and Industry related.

Technical Skills, Training and Abilities Summary

-       Held DoD Top Secret/SCI clearances continuously from August 1976 to March 1996.  EPSQ current and ready for submission to obtain appropriate clearances.

-        10+ years experience in software installation, configuration, updating , troubleshooting and management of operations in LAN and WAN based environments, to include: Extensive knowledge of Microsoft Windows Operating Systems, 3.1, 95, 98, 2000, XP Workstation and Server; Office 95, 2000 and XP; SQL 6.5, 7.0/2000; and numerous Windows based applications to include the MS Office Suite.  Additional in-depth knowledge and practical experience with: Network Intrusion Detection systems; Anti-virus applications for workstations, servers, gateways and email servers; Linux operating systems; X86 architecture PC (laptop and desktop) and Server hardware configuration, upgrade and features design review; and LAN/WAN setup, configuration, and maintenance.

-          Proficient in maintaining and operating a variety of vehicles including jeeps, hummers, 8-15 passenger vans, SUV’s, 1 ton-5 ton cargo/utility vehicles and 1-10K forklifts.

-          Proficient in operations of a variety of FM radio systems, both VHF and UHF as well as associated antennas and crypto systems.

-          Defense Intelligence University Courses Completed:

o    National Foreign Intelligence Community

o    Basic Diaols/COINS

o    Indications and Warning Intelligence

o    Intelligence Collection

o    CounterNarcotics Intelligence Support

o    Financial Management of Intelligence

o    Intelligence Analysis

o    Microcomputer Applications for Intelligence

o    Sources of Soviet Conduct

o    Scientific and Technical Intelligence

o    Statistical Data Analysis

o    Threat on the Southern Border

-          Counternarcotics Intelligence Support Training Course Washington, D.C. Oct 88

-          Indications and Warning Intelligence Watch Center Washington, D.C. Sep 88

-          Basic Defense Intelligence Information Systems Washington, D.C. Sep 88

-          Water Survival Instructor Certification Fort Huachuca, AZ Apr 85

-          Rappelling Fundamentals San Angelo, TX Jul 85

-          Advanced Electronic Warfare/Cryptologic Course Ft. Eustis, VA Jan 84

-          Academic Counseling San Angelo, TX Nov 83

-          Technical Instruction Supervisors Course Burlington, MA Dec 82

-          Technical Training Certification Course San Angelo, TX Jul 82

-          Electronic Warfare Signal Intelligence Basic Technical Course Fort Devens, MA Jan 79

-          Still Photographic Specialist Course Fort Eustis, VA May 78

-          Basic Cryptanalysis Course Fort Devens, MA Aug 78

-          Army Pre-Commission Officers Course Fort Eustis, VA May 77

-          Radio Communications Analysis Fundamentals San Angelo, TX Oct 76

Education

Defense Intelligence University, Washington, D.C.  1988-1991        33 hours Post Graduate,  GPA 3.81

Lubbock Christian University,  Lubbock, Texas   1976    Bachelor of Arts,  Cum Laude.

Stephenville High School, Stephenville, Texas 1972 HS Diploma

Awards, Honors and Special Recognition

Scholastic:
Cum laude graduate, Lubbock Christian University.
3.83 cumulative GPA with Defense Intelligence University Post Graduate work.
Writing Award and and subsequent publication of writing style from Defense Intelligence University.
Civic:
San Angelo, Texas Civic Award for work with Foster Parents Program, 1984.
Professional:
Prime Support Total Virus Defense Peer to Peer Award, Network Associates, Q3 1999. Awarded by Enterprise Support Peers and Supervisors for excellence in providing support to assigned accounts while mentoring and supporting other Account Representatives in their support activities for customers.

Department of Defense Legion of Merit. May 1996. For distinguishing myself by exceptionally meritorious service in worldwide positions of increasing responsibility during the period 1 June 86 to 31 May 96, culminating in my final assignment as Sergeant Major, Office of the Assistant Chief of Staff, G2, 4th Infantry Division, Fort Carson Colorado. I personally developed and monitored the section's drawdown while ensuring my soldiers received professionally enhancing assignments.

US Army Meritorious Service Medal, 5th Award, for meritorious service as the Operations Sergeant Major, Joint Intelligence Center, US Southern Command and Operations NCOIC of the Counterdrug division. I developed and executed an operations plan to establish the first Joint Intelligence Center, both physical plant and organizational structure, in US Southern Command.

US Army Meritorious Service Medal, 4th Award. For distinguishing myself by outstanding meritorious service as the Command CounterDrug Coordinator, US Army Intelligence and Security Command. My total dedication to the Counter-drug mission and aggressive pursuit of excellence in counterdrug programs and initiatives earned me recognition throughout the Department of Defense. My superlative Counter-Drug Mission Area Analysis, Campaign Plan and Operations Order served as the cornerstone for continued success of the command and provided a command wide model for other intelligence discipline mission area analyses.

US Army Meritorious Service Medal. 3rd Award. For distinguishing myself as the single point of contact and staff coordinator for Low Intensity Conflict and Counternarcotics with the US Army Intelligence and Security Command. I represented the command as a subject matter expert at Department of the Army, national agencies and other federal government forums, symposiums and working groups.

US Army Meritorious Service Medal. 2nd Award. For exceptionally meritorious service as Instructor, Platoon Sergeant, Tactical Platoon Advisor, Battalion S3, and Instructor with the US Army Intelligence Training Battalion. I consistently demonstrated the highest qualities of leadership, integrity, ingenuity and professional competence. My initiative and selfless devotion to duty contributed to successful mission accomplishment within the Intelligence School.

US Army Meritorious Service Medal. 1st Award. For meritorious service as Signal Intelligence Team Chief and Senior Traffic Analyst with the US Army Field Station Key West. My leadership, exemplary technical expertise and selfless drive to improve mission operations resulted in effective commencement of operations at this new field site. My performance of duties in collection, management, processing, analysis and reporting of intelligence information was exceptional.

Four Awards of the US Army Commendation Medal for:

- Initiative, foresight and managerial talents of the Intelligence and Security Command Readiness Training Division, while supervising revision of an Army wide Handbook on Intelligence Readiness Training Operations and Opportunities.

- For meritorious service as the Chief Intelligence Analyst where I became a leading expert on the North Korean threat and produced exceptional intelligence materials for the Commanding General and senior staff of the 2nd Infantry Division.

- For meritorious service as Traffic Analyst, Special Project NCO, and Senior station briefer with the US Army Field Station Augsburg, Germany.

- For meritorious service as traffic analyst, unit Information specialist, photographer and newspaper editor with the 1st ASA Aviation Company.

Four awards of the US Army Achievement Medal for:

- Meritorious service as a superb Instructor and Course Developer for the New Equipment Fielding Team of the Technical Control and Analysis Center (TCAC) system to six US Army Commands in Europe.

- For meritorious service and exceptional leadership in conceiving, establishing and implementing a Tactical Platoon to instruct soldiers in additional combat survival skills during non-duty hours.

- For meritorious service and exceptional competence in planning, developing and executing support for joint electronic countermeasures exercises.

- For immediate and decisive action during a tropical flood conditions in Panama which prevented personnel injury due to severe electrical shock and the destruction of  millions of dollars of sensitive computer equipment.

Numerous letters of Appreciation and Commendation from Senior US Army Officers, General Officers and Senior Executive Service (SES) Civilian officers extolling my dedication, devotion to duty, technical excellence, maturity, professional bearing, superior technical knowledge and service above and beyond requirements.