|
Professional Overview |
|
Twenty-seven
years of experience and increasing responsibilities in managing intelligence
operations, technicians, field engineers, technical support and training
departments. Using a “do-as-I-do” approach to team management, I have been
hands-on engaged in all the aspects that make operations, technical sales
and customer support robust, responsive and results driven, including
business justification, program development, hiring and managing for
success. My leadership philosophy, “take care of your people and the
mission will take care of itself” has produced teams who are loyal,
enthusiastic, tenacious, self-motivated and willing to take on more
responsibilities to improve the business and organization. |
|
--------------------Detailed
Position History------------------- |
Manager
and Director of Security Engineers, Support and Training. Richardson, Texas
August 2000 - August 2003 |
As a Manager of Pre-Sales Technical Security Engineers
I directed daily technical operations and provided technical training and
leadership for up to 27 Security engineers based throughout North America,
Europe and Asia. To improve pre-sales customer interaction and
understanding with our products, I developed a traveling equipment bundle
which each engineer could easily hand carry to demonstrate the full range of
Intrusion Inc. network security products to include live operations in a
customers network, and productized the bundle for sale to Resellers and
Value Added Partners. Additionally, I created an internal web site to
assist in the rapid dissemination of technical information and files to the
entire Sales and Engineering staff. Without any budget, I managed its
migration into a customer web-based support portal providing global access
to product updates and technical information. I also pioneered the use of
recorded demonstrations of our products to improve customer experience in
setting up, configuring and maintaining product software. I also setup,
maintained and managed secured ftp and ssh services that were critical for
Intrusion’s “live update” features. As a result of my unfunded efforts,
company support revenues increased by 33% per quarter since the inception of
the programs. I directed and managed the development of a revenue-producing
training facility and staff at the headquarters to provide comprehensive,
hands-on equipment based training on Intrusion’s 4 different product lines
which resulted in improved customer satisfaction and knowledge of our
products. By understanding customer interaction with our products as well
as my own internal experience, I was a key contributor throughout the
product development process to include development prioritization, release
scheduling, Quality Control and failure analysis. |
|
--------------------------------------- |
|
Team
Lead and Supervisor Enterprise and Front Line Support. Dallas, Texas
May 1999 - August 2000 |
As an
Enterprise Support Account Manager (ESAM) for Network Associates McAfee
Antivirus products I was responsible for technical support for up to 12
Fortune 500 companies employing McAfee Antivirus products by providing
time-sensitive updates and daily customer interaction in a pro-active mode
on a 24x7 schedule. In recognition of my accomplishments and customer
satisfaction, I was promoted first to Team Lead responsible for directing up
to 10 ESAMs supporting over 150 Fortune 500 companies and then to Supervisor
of Front Line Support for the Network Associates PGP product line. As Team
Lead in McAfee Enterprise Support, I focused on providing and improving
support tools and reporting mechanisms to further improve quality of service
to customers. As Supervisor of Front Line Support for PGP, I organized and
developed three technical support teams and supervised the daily operations
and the three Team Leads in providing customer support on the PGP, CyberCop,
and Gauntlet product lines. I developed Supervisor and Team Lead “Job
Books” which detailed all the individual and team operational, reporting,
and support tasks and implemented weekly phone queue monitoring of customer
calls to review with individual support agents for quality control and
individual agent support skill improvement. |
|
Career Summary |
|
My military
career with US Army Intelligence represents increasing roles and
responsibilities with commensurate early promotions and numerous individual
awards for Intelligence Operations excellence. Beginning as an Electronic
Warfare Signals Intelligence Analyst and transitioning upwards through
positions as Section Supervisor, Operations Manager, Special Staff Officer
and culminating in Chief Intelligence Sergeant, I have made significant
contributions to the US Army and to US National Intelligence objectives.
Two of the most significant included:
-- I developed and implemented a
master plan for Army Intelligence Support to Counterdrug Operations leading
to recognition as the Army Intelligence expert on support to Counterdrug
operations, and,
-- I conceived, developed and led the building of an organizational model
and physical structure for the Joint Intelligence
Center, US Southern Command,
Panama.
During my career, I received 14 decorations and numerous other
awards for my distinguished service activities which included distinguished
service as: Operations Director, Joint Intelligence Center, US Southern
Command; Operations Manager of the Counterdrug Division, J2 US Southern
Command; Command CounterDrug Special Staff Officer with the US Army
Intelligence and Security; a trainer and command representative to national
agencies on counterdrug intelligence operations support; Instructor,
Platoon Sergeant, and Battalion Operations Officer; Signal Intelligence Team
Chief and Senior Analyst; Signal Intelligence Analyst and additional duties
as unit photographer, newspaper editor and unit Information specialist;
Signal Intelligence Traffic Analyst and special project NCO; Intelligence
Production Section Manager and primary author of the weekly All Source
Intelligence Book; and Director of US Army Intelligence and Security
Readiness Training Division.
|
|
Assignment History |
G2 Sergeant Major (Senior
Operations Manager): May 95 - May 96
US Army 4th Infantry Division
 Legion
of Merit |
Senior operations manager for an 80 person intelligence production section
in a 1200 person military organization. Led and developed the careers of subordinates; supervised and executed training and
field operations; assisted and advised senior executives, senior managers
and staff on intelligence operations, training and personnel issues;
flawlessly accounted for over $2M in property to include vehicles, electronics and
specialized equipment; supervised and directed the priorities of 5 junior
managers; prepared the organization for a major move of
facilities by reducing personnel strength and equipment while maintaining
reduced operational requirements at the current location but improving
standup capabilities at the new location; restored the confidence of the
Senior executives and staff in the division's operations management staff. |
|
--------------------------------------- |
S3 NCOIC (Senior Operations
Manager) : Apr 94 - May 95
104th Military Intelligence Battalion |
Supervised and directed 3 operations managers in a 13 person operations
section of a 411 person military intelligence organization; managed and
supervised all organizational training, operations, taskings and field
operations; flawless accountability of $1.5M in equipment to include vehicles,
electronic, office and specialized equipment. |
|
--------------------------------------- |
J2 CounterDrug Operations
NCOIC (Operations Manager) : May 93 - Apr 94
US Southern Command
 Meritorious
Service Medal |
Operations manager for a 40 person intelligence production division;
supervised 3 junior managers and 2 administrative staff personnel;
maintained accountability for $1M+ in advanced classified electronic equipment; quality
controlled all administrative and operational staff tasks; managed $8K office
and equipment peripherals account; directed facility maintenance and developed
improvements; produced and presented expert briefings on intelligence operations; developed, coordinated, and executed a plan for relocation of the
division operations area within a foreign country; managed and supervised all
technical training. |
|
--------------------------------------- |
J2 Acting Sergeant Major
(Senior Operations Manager) : Nov 91 - Apr 93
US Southern Command
 Army
Achievement Medal |
Senior operations manager for the 140 person intelligence center of the US
Southern Command; managed and directed operations and training; conducted liaison
with Department of Defense, US Army, US Air Force, US Marine Corps, US Navy
and key subordinate commands and staffs on joint intelligence operations and
training; developed a concept of operations plan for a new joint
intelligence physical facility to include manpower requirements; prepared and
presented decision briefs for the staff and Commanding General, key Department
of Defense staff, key service components (Army, Air Force, Navy, Marines)
senior staff, National agencies (NSA, DIA) to obtain funding and concept
execution approval; developed standard operating procedures and basic
emergency plans for center operations and training; directed and managed
construction and intial operating capability for the facility. |
|
--------------------------------------- |
Staff Senior NCO, DCSOPS
Force Modernization (Special Staff Officer) : May 89 - Oct 91
US Army Intelligence and Security Command
Two Meritorious Service Medals (inclusive of several positions in this
assignment) |
Reviewed National, Defense, Army and Army Intelligence issues in CounterDrug
and Low Intensity Conflict; conducted a mission area analysis to include
missions, capabilities, and recommendations; developed Army Intelligence
doctrine for support to Counterdrug and Low Intensity conflict operations of
the military services, US Law Enforcement agencies and Foreign governments;
reviewed and prepared budget initiatives for the National Foreign Intelligence
Program and the Army Program Objective Memorandum; prepared command policy
and guidance for the Commanding General on Counterdrug operations; prepared
and submitted reports to Department of the Army on Counterdrug operations;
developed and executed training on Counterdrug Intelligence Support operations
and capabilities for attendees at the Federal Law Enforcement Training
Facility, the Drug Enforcement Administration, the National Security
Agency, the Defense Intelligence Agency and other national agencies as
required or requested; represented the Command at all Counterdrug symposia and
meetings both Department of Defense related and Industry related. |
|
--------------------------------------- |
NCOIC, Command Operations
Center (Operations Manager) : Oct 88 - Apr 89
US Army Intelligence and
Security Command |
Managed and directed operations of eight communications personnel in a 24x7
major command operations center; monitored, directed and distributed critical
information to key staff and command elements; drafted and coordinated
immediate action messages for appropriate response; supervised equipment
acquisition and training; managed the command's classified intelligence
library; resolved National Indications and Warning System problems and issues
related to the command. |
|
--------------------------------------- |
NCOIC, US Army Intelligence
Readiness Training Division (Operations Manager) : Jun 87 - Sep 88
US Army Intelligence and Security Command
 Army
Commendation Medal |
Operations Manager and Special Staff Officer for the Army Tactical
Intelligence Readiness Training Program office; managed and directed daily
operations of seven junior staff officers; recommended budget submissions and
policy to Department of the Army; coordinated with major commands and staff
throughout the US Army to develop readiness training opportunities; reviewed
and re-published the Army Intelligence Readiness Training Handbook for Total
Army distribution; trained and provided career enhancement opportunities for
subordinate junior staff; prepared and obtained approval of semi-annual and
annual reports on Readiness Training for the Department of the Army program
manager. |
|
--------------------------------------- |
NCOIC, All Source
Production Section, G2 (Senior Intelligence Analyst and Operations Manager):
May 86 - May 87
2nd Infantry Division
Army
Commendation Medal |
Operations manager and Senior Intelligence analyst of a 10 person all source
intelligence production section; led, guided and directed activities of junior
analysts; managed and maintained the sections 3 vehicles and $500K of electronic
and specialized equipment; managed, directed and executed production of
strategic, operational and tactical intelligence product on the North Korean
threat; maintained data bases on military, economic and political developments
on the Korean peninsula and selected global events/areas; coordinated with
higher echelon intelligence staffs and agencies on reporting and analysis;
managed intelligence dissemination to subordinate units; prepared time
sensitive responses to requests for information from command and staff
elements; assumed role of Senior Operations Manager in his absence. |
|
--------------------------------------- |
S3 (Operations Manager) :
Apr 85 - May 86
US Army Intelligence Training Battalion
Meritorious
Service Medal |
Managed and directed plans, training and operations of the intelligence
training battalion; initiated, planned, implemented and supervised execution of
field and garrison training programs; developed standard operating procedures
for unit leaders to execute; improved and enhanced the realism of training;
organize and directed organizational meetings and ceremonies. |
|
--------------------------------------- |
Platoon Sergeant (Section
Manager) : Jul 83 - Mar 85
US Army Intelligence Training Battalion
Army
Achievement Medal |
Led and trained a section of 50-70 soldiers in common military skills,
survivability skills, basic soldiering skills; led and directed military
formations and ceremonies; developed a select group of junior soldiers'
leadership skills; led and directed physical training and conditioning for
the section and entire company; directed and managed discipline,
serviceability, cleanliness and order in barracks living and common areas;
established security controls and energy conservation programs; served as
unit First Sergeant in his absence. |
|
--------------------------------------- |
Instructor : Mar 82 - Jun
83
US Army Intelligence Training Battalion
Two Army Achievement Medals |
Instructed 20-50 students throughout an 8 week course cycle in basic Signal
Intelligence Traffic Analysis techniques; administered, graded and evaluated
practical exercises and formal tests; supervised student physical training
and other military activities; developed and presented lesson plans and training
materials on new equipment being fielded to operational Army units in
Europe (Technical Control and Analysis Center (TCAC-D). |
|
--------------------------------------- |
Team Chief : Apr 81 - Mar
82
US Army Field Station Key West
Meritorious Service Medal |
Led and managed a team of four collection operators and five intelligence
analysts in 16X5 intelligence operations; conducted timely processing of collection
and reporting in accordance with National Security Agency directives and
standard procedures; trained new personnel on equipment; developed and maintained
rotational duty schedules; performed additional duties as unit Reenlistment
NCO. |
|
--------------------------------------- |
Signal Intelligence
Analysis Team Chief (Intelligence Analyst): Mar 78 - Mar 81
US Army Field Station Augsburg
Army
Commendation Medal |
Senior intelligence analyst and Shift supervisor of 8 person intelligence
analysis and production section; supervised and train personnel in analysis
techniques; quality controlled and edited technical and intelligence reports in
accordance with National Security Agency directives and procedures; developed
new analysis techniques for a new collection and processing project;
maintained technical intelligence data in three different data base systems;
recommended improvements to message processing, data base maintenance and data
base designs; briefed senior visitors, both US and Foreign dignitaries, on
overall station mission and operational capabilities as well as detailed
technical briefings on section specific capabilities. |
|
--------------------------------------- |
Signal Intelligence Analyst
(Intelligence Analyst and Administrative Assistant): Dec 76 - Mar 78
1st Army Security Aviation Company
Army
Commendation Medal |
Performed signal intelligence analysis duties during field operations; in
garrison performed duties as Unit Photographer, Unit Newspaper Editor, and Administrative
Assistant to the Personnel Chief. |
|
--------------------------------------- |
Trainee : May 76 - Dec 76
US Army (Fort Leonard Wood, Goodfellow Air Force Base, Fort Devens) |
Full time trainee in basic military skills and advanced individual training
in Signal Intelligence Traffic Analysis. |
|
--------------------------------------- |
|
Military Education |
|
·
Counternarcotics Intelligence Support Training Course Washington, D.C. Oct
88
·
Indications and Warning Intelligence Watch Center Washington, D.C. Sep 88
·
Basic
Defense Intelligence Information Systems Washington, D.C. Sep 88
·
Water
Survival Instructor Certification Fort Huachuca, AZ Apr 85
·
Rappelling Fundamentals San Angelo, TX Jul 85
·
Advanced
Electronic Warfare/Cryptologic Course Ft. Eustis, VA Jan 84
·
Academic
Counseling San Angelo, TX Nov 83
·
Technical Instruction Supervisors Course Burlington, MA Dec 82
·
Technical Training Certification Course San Angelo, TX Jul 82
·
Electronic Warfare Signal Intelligence Basic Technical
·
Course
Fort Devens, MA Jan 79
·
Still
Photographic Specialist Course Fort Eustis, VA May 78
·
Basic
Cryptanalysis Course Fort Devens, MA Aug 78
·
Army
Pre-Commission Officers Course Fort Eustis, VA May 77
·
Radio
Communications Analysis Fundamentals San Angelo, TX Oct 76
|
|
--------------------------------------- |
|
Other Military
Awards/Certifications |
|
·
ARMY
GOOD CONDUCT AWARD Six Awards
·
NONCOMMISSIONED OFFICERS PROFESSIONAL DEVELOPMENT RIBBON WITH NUMBER 3
DEVICE Awarded for completion of the Advanced Noncommissioned Officers
Course
·
ARMY
SERVICE RIBBON Awarded for completion of an Army service school
·
ARMY
OVERSEAS RIBBON WITH NUMBER 3 DEVICE Awarded for completion of 3 overseas
tours of duty
·
ARMY
Expert MARKSMANSHIP BADGE FOR 9mm PISTOL, .45 Pistol and M16 RIFLE Awarded
for qualification as an expert on the 3 weapons |
